Return & Refund Policy

At KHANZO, we want our customers to have a convenient shopping experience. Please review the following policy before requesting a return or refund.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact our customer support team as soon as possible.

Please provide your order details and clear photographs of the issue, where applicable, so we can review your request.

Return Requests

Return requests must be submitted to our customer support team for review. Eligibility depends on the condition of the product, the reason for the return, and applicable consumer protection requirements.

Please contact us before sending any product back.

Product Condition

Where a return is approved, the product may need to be unused and returned with its original packaging and accessories, subject to applicable consumer rights and the circumstances of the return.

Refunds

Once an approved return or refund request has been reviewed, we will inform you of the next steps.

The refund method and processing time may depend on the original payment method and the circumstances of the request.

Cash on Delivery (COD) Orders

For orders paid by Cash on Delivery, please contact our customer support team for instructions if a refund is approved. We will confirm the available refund method and any necessary details.